Refund Policy
Last updated June 11, 2026
Upward – 30-Day Refund Policy
At Upward, we are committed to delivering powerful, easy-to-use solutions for Sales, Marketing, and Support teams. We stand behind the quality of our Software as a Service (SaaS) platform and want you to be completely satisfied with your experience.
30-Day Money-Back Guarantee
We offer a 30-day refund policy for all new subscription purchases. If you are not fully satisfied with our platform within the first 30 days of your initial purchase, you may request a full refund—no questions asked.
Eligibility
To qualify for a refund, the following conditions must be met:
The request must be made within 30 calendar days of your initial subscription purchase.
Only first-time customers or new subscriptions are eligible for a refund under this policy.
Refunds apply to the initial payment only. Renewals, upgrades, and add-on services are not eligible.
Accounts that violate our Terms of Service are not eligible for a refund.
How to Request a Refund
To request a refund, please contact our support team at support@upward.page or through your customer dashboard. Include your account email and reason for the cancellation (optional, but appreciated for improving our service).
We will review and process your request within 5–7 business days. Approved refunds will be issued to the original payment method.
Additional Notes
After the 30-day period, all sales are considered final.
If you downgrade or cancel your subscription after 30 days, the service will remain active until the end of your billing cycle, and no partial refunds will be issued.
We reserve the right to deny refund requests in cases of abuse or fraudulent activity.
How to Contact Us
If you have any questions or complaints regarding this Policy, please contact us at:
P.O. Box 894
Cape Coral, FL 33991-9990
+1 (877) 9UPWARD
+1 (877) 987-9273
You may also contact us via email by sending a message to support@upward.page